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Jennifer Pinter
Fractional Customer Success Leader for
Seed to Series A SaaS
Scale faster, without adding full-time leadership headcount.
You've got early traction, a team under 20, and a retention problem no one on your team knows how to fix, and no time to figure it out yourself.
I help seed to Series A SaaS founders identify exactly where customers are falling through the cracks after the sale, diagnose onboarding and CS gaps, design world-class Customer Success programs, and coach your junior CSM for you, so you're not the one trying to hold it all together.
You don't need a full-time CS Leader yet. You need someone who's built this before.
Customer Journey & Experience Audit
See the gaps that are quietly costing you retention and expansion.
I map your entire customer journey: from sales handoff to renewal and identify:
  • Where customers get confused, stuck, or disengaged
  • Where your team is doing manual work a system should do
  • Where expansion opportunities are being missed
  • Where expectations break down between teams
  • What to fix first for the biggest retention and growth impact
You walk away with a prioritized, actionable roadmap to improve retention and expansion immediately.
Best for: Founders who know something is off but can’t pinpoint it.
Designed for You CS & Account Management Program
What “great CS” actually looks like in your company.
I design the full Customer Success & Account Management system your team will run on:
  • Roles & responsibilities (CSM vs AM vs onboarding)
  • Customer journey stages and playbooks
  • Engagement model & touchpoints
  • Success metrics and health scoring
  • Expansion & renewal motion
  • Tools, workflows, and reporting
  • What your team should be doing weekly, monthly, quarterly
This becomes the operating system for customer growth.
Interim / Fractional VP of Customer Success
Leadership, execution, and accountability, without a full-time hire.
Drive CS execution, investor readiness through improved retention, and VoC amplification strategies.
I step in as your interim CS leader to:
  • Coach and level up your team
  • Implement the program and systems
  • Track success metrics and outcomes
  • Align CS with Sales, Product, and Leadership
  • Prepare reporting and metrics for investors/board
  • Turn CS into a measurable growth function
You get senior leadership, momentum, and results while you decide if and when to hire a full-time VP.
Trusted by Leaders, Backed by Results
Over 15 years of experience driving measurable financial outcomes including expansion revenue, faster time to value, and embedded product adoption through targeted impact campaigns.
1
+2M - Expansion Revenue
Doubled ARR in one year with two accounts
2
90% Adoption achieved
on under-utilized features
3
52% Faster Time-to-value
cut in half through scalable onboarding systems
"Her business acumen and leadership qualities are exceptional; a natural CEO." – JC Quintana
"Jennifer's relentless commitment to growth inspires everyone around her." – Alex Raymond -Author of The Growth Department | CEO/ Founder of AMplify | Host of the Account Management Secrets podcast
Book a Customer Experience Diagnostic Call
Turn your customer experience into your strongest revenue growth channel.
Book a 30-minute consultation and explore how we could partner together to build a best in class Client Experience system that drives revenue, retention, and product adoption without adding full-time headcount.